Shipping
Before you order
International delivery
Confirm the selected materials, dimensions and finishes in writing. The quote should distinguish freight, insurance, import charges, final delivery and installation; availability depends on the destination. Commercial use and warranty require project-specific confirmation.
Lead time
Agree the specification, lead time, delivery endpoint, installation responsibility and applicable warranty in writing.
Delivery & installation
Confirm the selected materials, dimensions and finishes in writing. The quote should distinguish freight, insurance, import charges, final delivery and installation; availability depends on the destination. Commercial use and warranty require project-specific confirmation.
Doorways & access
Share stair width, elevator dimensions, and door clearance when you inquire — we'll confirm fit before you commit. See our FAQ for room-size guidance.